2SG · Shipping and Returns · Version 1.2 · Under review
What it costs to get merch to you, how long it takes, and how to send something back. Plus the one thing most stores never tell you: what a return does to giveaway entries you already earned.
Under review
This policy is published in full and written to be relied on, but it is with a promotions attorney for review and may change before the giveaway opens. Wording may be corrected, clarified, or tightened; a few details — the sponsor’s legal name, the business address, shipping rates and the effective date — are still being finalised and appear as marked blanks.
Shipping details and this policy can change without notice. The version in force on the day you place your order is the one that governs that order, so a later change never reaches back and alters an order you have already paid for. Questions: support@2sg.us.
A refund reverses the giveaway entries that order earned — even entries you have already allocated to a live contest. Buying merch, banking the entries and sending the goods back is not a way to get free odds.
Nothing here affects your rights under the law of your state.
The store at 2sg.us is operated by 2nd String Gaming, LLC (“2SG”, “we”, “us”), at [Mailing Address TBD]. Checkout and payment are handled by Shopify. We never receive or store your full card number. The company is in formation and will be registered before the giveaway opens; until then the business is operated by its founder under the same name.
This policy is part of the Terms of Use. Where a giveaway is involved, the Official Rules govern anything they cover.
| Item | Where it stands |
|---|---|
| Destinations | The 50 United States and D.C. No international shipping at launch |
| Carrier | [Carrier TBD] |
| Cost | [Shipping Rates TBD] — shown at checkout before you pay, never added afterwards |
| Dispatch time | [Dispatch Window TBD] from the day the order is placed |
| Fulfilment | Printed and shipped by our manufacturer, not from a 2SG address |
| Tracking | Emailed when the order ships |
Plain speak
Merch is print-on-demand through a manufacturer, so it does not ship from us and we cannot pull an order back once it is in production. If you need to change an address, email us the moment you notice — sometimes we can catch it, and we will tell you straight away if we cannot.
Risk passes to you on delivery. Title passes when the order has been paid in full. Delivery estimates are estimates; once a package leaves, its timing is the carrier’s.
If a package is lost or arrives damaged, tell us within 30 days of the dispatch date and we will replace it or refund it. We handle the carrier claim, not you.
You have 30 days from delivery to return an item for a refund of the item price. It has to come back unworn, unwashed, and in the condition it arrived, with any tags still on it. You pay return postage, and we recommend a tracked service, because we can only refund what reaches us.
Original outbound shipping is not refunded on a change-of-mind return. There is no restocking fee.
That one is ours. Email support@2sg.us within 30 days of delivery with a photo and your order number. We send a replacement, or refund you in full if we cannot replace it. You do not have to prove anything beyond showing us the item.
We do not issue prepaid return labels. You post the item back and we refund your postage along with the refund itself, so a fault never leaves you out of pocket — keep the receipt and send us the amount.
We do not swap items directly. Return the one you have and place a new order — it is faster, and it means you are not waiting on stock we may not have.
A refund reverses the entries the returned items earned, in full. Each item carries a fixed entry amount, so returning it takes back exactly that amount — whether or not you have already added those entries to a live contest, and whether or not the draw is close.
If reversing them takes your allocated total below zero, the shortfall comes out of your entry bank first, and then out of your allocation to the current contest. You will be emailed when it happens, with the arithmetic.
This is the same rule as a chargeback, and it exists for one reason: without it, buying merch, banking the entries and returning the goods would be a way to improve your odds for free. That would make the free mail-in path worth less than a paid one, and the whole contest is built on those two being equal.
Entries already consumed in a completed draw cannot be reversed. If you return an order after a draw the entries took part in, the refund still goes through — the entries simply no longer exist to take back. Deliberately abusing that is a breach of the Official Rules §13 and can cost you your account.
No forms, no account required, no phone tree. A person reads every one of these.
We may update this policy at any time and without notice. Rates, carriers and dispatch windows in particular move with our supplier, and we will not always announce it.
What does not change is which version applies to you: the version in force on the day you place your order governs that order. A later change never reaches back and alters an order you have already paid for. We keep the previous versions.
Nothing in this policy limits any right you have under the law of your state that cannot be limited by agreement.
Questions about an order, a return, or what a return did to your entries: support@2sg.us.
Second String Gaming Shipping & Returns v1.2 · Under review 17 Sep 2026 Every player belongs.
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Accounts are not live yet — the roster system is being built on stream. Nothing you type here is sent anywhere until it ships.